Refund & Exchange Policy
At TLP, we value customer satisfaction and want you to be completely satisfied with your purchase of our hair care products. If for any reason you are not satisfied with your purchase, you may return it within the designated time frame for a refund or exchange.
Eligibility for Refund
To qualify for a refund, please return the unused product,in its original packaging along with the receipt or proof of purchase.
If your product arrives damaged or is missing, it should be reported through the carrier as soon as possible. You can report your issue by sending us an email at email@example.com Please retain the original shipping box, packing materials, and the item for inspection. We may request you to send a photo of the damage to accelerate our investigation.
Refund Processing Time
Upon inspection and approval of your return, we will refund your purchase using the original payment method, less the original shipping fees which are non-refundable. We will issue store credit if your original payment method is not available. Please allow up to 14 business days from the time your return is received for the merchandise return credit to be processed.
Gifts with purchase and like promotional items are ineligible for refund.
Sale items : Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
To initiate a return, please ensure you meet our eligibility criteria. Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. If your product meets these criteria, contact our customer support team at [firstname.lastname@example.org] to begin the return process.
If your product arrives damaged or is missing, please report the issue to us through the carrier as soon as possible. Additionally, send an email to [email@example.com] to inform us of the situation. We will require you to retain the original shipping box, packing materials, and the damaged item for inspection. To expedite our investigation, we may request a photo of the damage.
Upon receiving and inspecting your return, we will process your refund using the original payment method, minus the non-refundable original shipping fees. If your original payment method is unavailable, we will issue store credit. Please allow up to 14 business days from the receipt of your return for the merchandise return credit to be processed.
Yes, some items are ineligible for a refund. These include gifts with purchase and similar promotional items. Additionally, sale items are non-refundable; only regular priced items may be refunded.